FAQ PAGE

Covid-19 update

We are open as normal online. As the situation with Coronavirus continues to change, we are working hard to ensure the safety of everyone while continuing to offer the best service we can. We’ve introduced extra safety measures to protect our warehouse staff and ensure that they can operate in a secure environment.
 
But shipping and delivery may be affected by the covid-19 and cause delays. It mostly depends on the situation and policies in your local area. We hope this won’t happen and will try to avoid this impact if we can.

Sizing guides

First, please stand up straight.
Chest: measured in a circle around the breasts and back.
Waist: Measured from the narrowest point of the waist. Body should be relaxed.
Hip: Measured in a circle around the hip.
 
☆☆Please strictly follow the size chart to select the size. And do not select directly according to your habits.

Shipping

Yes, all products will be shipped for FREE.
 
Total delivery time includes processing time and shipping time.
Processing time: 2-5 business days;
Shipping time: 3-15 business days;
So the total delivery time is 5-20 days.

Once your order is on its way, you’ll receive a tracking number via email.
To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.

Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.

Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.

We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.
 

All orders can be changed or cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed or cancelled.
 

Payment

Payment methods include PayPal and Credit cards.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express).
 
Some banks require further security checks before allowing a card payment to be processed. If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further. Please also make sure that your payment card is set up by your card issuer for international payments.

Returns

We accept return within 7 days of the item(s) arrival to you.
Shipping fee will not be refunded.
Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee.
Any product you return must be unused and in the same condition you received it and in the original packaging.
Yes, we don’t offer free returns at the moment, except the products with quality-related issues, such as damaged, defective, or mis-shipped items.

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.

Refunds

As soon as the returns are received at our warehouse, they will be automatically refunded within 7 days to the method of payment used for the order.
You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you paid using another payment method, please check with the payment provider/issuer to locate the refund.

You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.
If you paid using another payment method, please contact the payment provider/issuer to locate the refund.
Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we’ve not received your item(s). If you didn’t choose a tracked service for the return and only have a postage receipt, you’ll need to file a claim with the postal service directly.
 

Duties and Taxes

We are not responsible for any custom fees once the items have shipped. You are responsible for the duties and taxes from your country if needed.